Return Policy

We only refund items that are damaged upon receipt or we have sent the incorrect item by mistake. Returns must be returned to us in new, unused, unopened, unworn condition with all tags and labels attached and returned within 14 days of original shipment. All additional postage costs for returning merchandise are your responsibility unless the product is defective.

Before returning an item, please email or call us to let us know about your return:

customer@torriden.hk

When returning an item, please pack the package securely and include the delivery note you received, the reason for returning the item, and send to:

1401-1403 Leader Commercial Building, 54-56 Hillwood Road, Tsim Sha Tsui, Kowloon, Hong Kong

Once we receive your return, we will process the exchange and credit the refund to the original payment account within 7 business days.

* important

*Torriden HK is not responsible for returned items that do not reach us. We recommend using registered mail or insured courier delivery services with tracking capabilities.
*Returns and exchanges are not available for orders purchased outside of torriden.hk
*Returns and exchanges are not available for pre-order items